Sometimes it doesn't matter what's wrong with your friends. It doesn't matter what happened or who hurt them. What matters is that you're there for them, and that you'll be ready to listen when they're ready to talk.
When you're really friends with someone, you can tell when they're having a bad day instantly. And if you're really good friends with someone, you can even tell by a text message. In those cases you have to just step back and let them have their space. They'll come around when they're ready.
When they are ready, just listen. Listen until they're done. Don't interrupt. Don't try to tell them what they should and shouldn't do. Just hear them out.
And once they're done talking, that's when you go grab the baseball bat and break the kneecaps of whoever started this whole thing. ;)
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